James Jones

• To co-ordinate the activities of the learners to the best advantage of the IT Apprenticeship project

• Deliver bespoke training modules covering subjects such as A+, MTA Security, MTA Server & MTA OS Fundamentals

• To manage and record the productivity and utilisation of the team

• Develop appropriate systems and procedures relating to quality, management and assessment of IT Apprenticeship projects

• Co-ordinate assessment and support verification activities for City & Guilds Certificates and IT Telecoms Diploma

• Left Comet at the end of February due to redundancy

• Responsible for the incident management process, ensuring that Comet's requirements were adequately represented, and perform escalation management to stakeholders and project sponsors

• Periodic service reviews to identify weak areas and highlight target and SLA breaches

• Complete monthly reviews and comparisons of the services we offer against those of similar businesses

• Develop the Service Level Agreement and Operating Level Agreement structures

• Managing technical support and service delivery responsibilities with internal and external customers

• Created E-Learning modules to support development of technical colleagues

• Developed and administrated an online technical forum to support colleagues and provide ways of self-learning through e-community support

• Launched national repair and installation service following successful trials of a regional computer

• Managed national training of 120 technicians and engineers around service delivery and desktop/laptop repairs

• Supported recruitment of technicians and put in place development and succession plan

• Identified and initiated new ideas, providing proposals to validate the cost effectiveness and implementation of new ideas across the business

• Communicated strategy and proposition to key personnel within the business at regional conferences with up to 100 delegates at a time

• Implemented and supervised a trial computer services business, IT Therapy, for Comet Group plc

• Developed customer proposition and after sales services

• Managed two technical repair centres with 12 direct reports

• Identified and promoted training needs through one to ones and external academies

• Developed and implemented trials to bring extended warranty repairs in house

• Outlined and implemented working procedures

• Supervised a technical repair centre with four direct reports

• Designed initial website infrastructure for the IT Therapy customer website

• Diagnosed software and hardware issues using fault finding skills, and applied any necessary hardware and/or software repairs

• First and second level support handling enquiries about domestic and business PCs

• Diagnosing issues covering all brands of PCs, laptops and peripherals

• Diagnosing hardware problems to establish whether the fault requires a field technician or it can be resolved over the phone

• Supporting software enquiries on a premium rate line, with experience on Windows 98, ME, 2000 and XP operating systems and Office applications

• Compiled and submitted a step by step guide in trouble shooting connectivity for wireless home networks

• Head Chef and Sous Chef

• Planning, construction and implementation of menus

• Managing kitchen brigades up to 15 direct reports

• Full Profit & Loss responsibility

• Although I have only submitted a summation of my time in catering I believe that these roles offer transferable skills I am able to adapt well into any current role

• Preparation of meals

• Menu planning, stock control, Profit & Loss